We always try to give you the best possible service, but occasionally we may not get things quite right. Bringing this to our attention gives us an opportunity to put matters right and improve our customer service.

We’ll always do our best to fix the issue straight away. If we have been unable to resolve your complaint by the end of the third business day after you have contacted us, we will write to you letting you know what we are doing and when you can expect to hear from us.

How and where to complain

If you feel any of our products or our service have not met your expectations, you can tell us about your concerns by contacting us in the following ways:

By writing to us at:

Birmingham Bank Ltd, Lewis Building, Ground floor, Spaces, 35 Bull Street, Birmingham, B4 6AF

By Phone at: 03330 048 048

Email to: complaints@birminghambank.com

You can see a full summary of our complaint handling procedure, including information about the Financial Ombudsman Service and how to access this, on the accompanying printable Leaflet by clicking clicking here